Employee Benefits
2026 Benefits State of the Union: High-Cost Drugs and What They Mean for Your Health Plan
According to Mployer Insights’ 2026 analysis of 50,000+ employer health plans, prescription drugs account for over 25% of total benefit expenses, with Tier 4 specialty drugs driving the majority of high-cost claims. While Tier 4 copays average $123 with coinsurance requirements in 31% of plans, individual oncology therapies like Darzalex Faspro ($170,800/yr) and Keytruda ($158,200/yr) frequently exceed average individual stop-loss deductibles ($141,938). To mitigate exposure, self-funded employers are increasingly turning to independent, transparent PBM models and biosimilar substitution—which yields up to a 73% net cost reduction per patient.
August 9, 2026

The Likely Fastest-Growing Line in Your Benefits Budget

Modern medicine has produced remarkable advances. Cancer therapies that were not available five years ago are now extending and saving lives. Treatments for autoimmune diseases, multiple sclerosis, and rare genetic conditions are giving employees and their families real options where few existed before. As an employer, providing access to these treatments through your benefit plan is one of the most meaningful things your organization does for the people who work there.

It also comes with a financial reality that every benefits decision maker needs to understand clearly. Over 25% of total employer health benefit expenses are now driven by prescription drugs, and within that figure, a small number of specialty drugs account for an outsized share of the cost. A single covered employee on an oncology therapy can generate $100,000 to $170,000 or more in annual drug spend. A handful of members on these treatments can represent a larger budget impact than the entire pharmacy spend of the rest of your workforce combined. The goal is not to restrict access to these medications. The goal is to understand how the system works, how costs flow, and how to structure your plan so that both your employees and your organization are best positioned for the long term.

This piece covers how the pharmacy benefit system works, how your plan’s tier structure determines who pays what, how stop-loss insurance interacts with high-cost drug claims, and what employers can do to manage this exposure thoughtfully.

The tier structure in the chart above reflects how plans already account for the cost complexity of specialty drugs. Tier 4, which is where specialty biologics and injectables are typically placed, carries significantly higher cost-sharing than the other tiers: an average employee copay of $123 and coinsurance requirements in 31% of plans. But Tier 4 behaves very differently from the other tiers. On Tier 1, 2, and 3 drugs, cost-sharing is relatively predictable and manageable. On Tier 4, the combination of high drug cost and percentage-based coinsurance can generate out-of-pocket exposure that approaches or exceeds a patient’s annual out-of-pocket maximum in a single month of therapy. How Tier 4 is structured, what controls are in place, and how the plan manages cost is one of the most consequential design decisions an employer makes.

Understanding Your Benefit Plan’s Pharmacy Options

How Pharmacy Benefit Managers Work

Most employer health plans do not manage pharmacy benefits directly. That function is delegated to a Pharmacy Benefit Manager, or PBM, which acts as the intermediary between the health plan, the pharmacy, and the drug manufacturer. The PBM builds and maintains the formulary, negotiates drug prices and rebates with manufacturers, contracts with pharmacy networks, and processes pharmacy claims. The three dominant PBMs, Express Scripts (owned by Cigna), CVS Caremark (owned by CVS Health / Aetna), and OptumRx (owned by UnitedHealth Group), together manage the pharmacy benefits of approximately 80% of covered lives in the United States. Each is affiliated with a major carrier, meaning that employers who use an ASO medical arrangement often default to the carrier’s affiliated PBM without realizing it. Independent PBMs such as Capital Rx, Navitus, and MedOne Pharmacy Benefit Solutions operate on transparent, pass-through pricing models that return all rebates to the plan rather than retaining them as PBM revenue. PBMs are compensated through administrative fees, spread pricing (charging the plan more than the pharmacy receives and keeping the difference), manufacturer rebates in exchange for formulary placement, and specialty pharmacy margin. For any employer managing meaningful specialty drug spend, understanding which of these revenue sources applies to your contract is essential.

How Drug Tiers and Cost-Sharing Work

Every pharmacy benefit plan organizes covered drugs into tiers, with cost-sharing that increases as you move from Tier 1 generics (avg. $12 copay) through Tier 2 preferred brands ($40), Tier 3 non-preferred brands ($71), and into Tier 4 specialty drugs ($123 copay, with coinsurance in 31% of plans). The tier placement of a drug affects both what the employee pays and, indirectly, what the plan pays, since tier placement drives utilization patterns. Plan sponsors have real levers here: step therapy (requiring a patient to try a lower-cost drug first), prior authorization, specialty pharmacy channel mandates, and formulary exclusions all affect Tier 4 cost without eliminating clinical access. These controls require balancing cost management with the reality that for many specialty drugs, no lower-cost alternative achieves the same clinical outcome.

How Stop-Loss Insurance Interacts with High-Cost Drug Claims

For self-funded employers, specialty drug claims are now among the most common triggers for individual stop-loss reimbursement. A single employee on a cancer therapy or rare disease treatment can generate pharmacy claims that exceed the plan’s specific stop-loss deductible, which averages $141,938 nationally for self-insured plans, within a single plan year. The mechanics: the employer pays all claims up to the deductible threshold, and the stop-loss carrier reimburses costs above it. Several dynamics are specific to high-cost drugs. At renewal, stop-loss carriers may laser a known high-cost member by raising their individual deductible or excluding them from coverage. Some carriers now specifically carve out GLP-1 medications or other high-utilization drug categories from stop-loss reimbursement, so employers adding new drug coverage should verify what their contract covers. Specialty drugs can also be administered under either the pharmacy benefit or the medical benefit depending on whether they are self-administered or clinic-administered, and some stop-loss contracts apply different terms to each channel. Employers should model their actual specialty drug cost distribution against their stop-loss deductible at every renewal to understand where the plan’s real exposure sits.

The Costliest Specialty Drugs: What They Treat and What They Cost

The chart below shows the highest-cost specialty and biologic drugs by average cost per patient, ranked from most to least expensive. Cancer therapies dominate the top of the list, but treatments for autoimmune conditions, MS, and inflammatory disease also appear, reflecting how broadly specialty drug spending is distributed across a workforce.

  • Darzalex Faspro (daratumumab/hyaluronidase) | $170,800 avg. annual cost per patient. Janssen (J&J). Multiple myeloma, a blood cancer. The highest-cost drug on the list by average patient cost. The subcutaneous formulation allows home administration, increasing the likelihood it flows through the pharmacy benefit rather than the medical benefit.
  • Keytruda (pembrolizumab) | $158,200 avg. annual cost per patient. Merck. FDA-approved across more than 40 cancer indications including lung, melanoma, head and neck, and bladder cancers. One of the most prescribed oncology drugs globally and one of the most common high-cost pharmacy claims in large employer plans.
  • Yervoy (ipilimumab) | $149,800 avg. annual cost per patient. Bristol-Myers Squibb. Melanoma and in combination with Opdivo for lung and other cancers. Combination Yervoy plus Opdivo therapy is among the highest per-patient drug cost regimens in common use.
  • Enhertu (trastuzumab deruxtecan) | $139,800 avg. annual cost per patient. AstraZeneca / Daiichi Sankyo. HER2-positive and HER2-low breast and gastric cancers. A significant recent clinical advance for patients with cancers that previously had limited options after first-line treatment.
  • Opdivo (nivolumab) | $135,600 avg. annual cost per patient. Bristol-Myers Squibb. Melanoma, lung, kidney, bladder, and other cancers. Frequently used in combination with Yervoy, compounding cost significantly when both are prescribed together.
  • Ocrevus (ocrelizumab) | $106,200 avg. annual cost per patient. Genentech. Relapsing and primary progressive multiple sclerosis. MS therapies are a persistent specialty drug cost driver because patients remain on therapy for years, making each diagnosed member a multi-year plan cost.
  • Entyvio (vedolizumab) | $56,600 avg. annual cost per patient. Takeda. Moderate-to-severe Crohn’s disease and ulcerative colitis. Inflammatory bowel disease therapies are among the most common specialty drug claims in employer plans because the conditions are prevalent in working-age adults.

Biosimilars: The Cost Opportunity Most Employers Are Not Fully Using

A biosimilar is a biologic drug that is highly similar to an already-approved reference biologic, with no clinically meaningful differences in safety, purity, or potency. Biosimilars are not generic drugs in the traditional sense, because biologic drugs are complex proteins manufactured from living cells and cannot be chemically replicated exactly. But they go through an FDA approval pathway that confirms their clinical equivalence to the reference product, and they cost significantly less. The biosimilar market has expanded rapidly as major biologic patents have expired. Humira, the world’s best-selling drug for much of the past decade, now has multiple biosimilar competitors in the U.S. Stelara has followed. The oncology biosimilar pipeline is maturing, with more approvals expected in the next two to three years.

The chart above shows what biosimilar substitution looks like in dollar terms. For Humira, the net price after rebates and negotiated discounts is $2,370 per box. The biosimilar Yusimry has an estimated net price of $635, a 73% reduction. For Stelara, the reference drug net price is $7,636 per box. The biosimilar Starjemza has an estimated net price of $4,010, a 47% reduction. For an employee on monthly Humira therapy, the difference between the reference drug and the biosimilar is approximately $21,000 per year in net plan cost. For a Stelara patient, the annual difference is approximately $43,500. Across even a small number of members on these therapies, biosimilar substitution is one of the highest-return cost management interventions available.

Plan sponsors have four main tools to drive biosimilar adoption: preferred formulary placement (putting the biosimilar on a lower tier and the reference drug on a higher tier), step therapy for new patients, automatic substitution where state law permits, and formulary exclusion of the reference drug entirely. The most important variable in any biosimilar strategy is whether your PBM has a financial incentive to keep the reference drug preferred. A PBM earning a large rebate on Humira has a direct financial reason to keep Humira on the preferred formulary, even when the biosimilar costs the plan less on a net basis. Independent PBMs operating on pass-through pricing remove this conflict entirely, because all rebates return to the plan and formulary decisions are made without a competing financial interest.

What Employers Should Be Asking About Their Pharmacy Benefit

High-cost drug management requires active decisions about PBM contract structure, formulary design, specialty pharmacy strategy, and stop-loss alignment. The questions worth asking at every renewal:

  • Is your PBM contract pass-through or spread-based? A pass-through model means you pay exactly what the pharmacy receives and all rebates come back to the plan. A spread-based model means the PBM earns revenue that is not visible in the administrative fee. Request full compensation disclosure under the CAA requirements.
  • Are you receiving all available biosimilar savings? Ask your PBM for a net cost comparison of each reference drug plus rebate against the available biosimilar net price. The answer will tell you whether your formulary is designed around the plan’s cost interest or the PBM’s rebate interest.
  • What is your specialty drug channel strategy? Are specialty prescriptions being filled through your PBM’s affiliated specialty pharmacy? Carving specialty to an independent pharmacy or using a white-bagging program for clinic-administered drugs can generate meaningful cost differences.
  • How does your stop-loss deductible interact with your specialty drug exposure? Model your actual specialty drug claims against your stop-loss threshold. If most of your high-cost drug claims fall below the deductible, the plan is absorbing those costs without triggering reimbursement.
  • Does your formulary have appropriate Tier 4 controls? Step therapy, prior authorization, and quantity limits on specialty drugs reduce cost without eliminating clinical access. Without these controls, high-cost therapies can be approved and dispensed without any plan-level review of whether a lower-cost alternative exists.

Know How Your Pharmacy Benefit Compares

Pharmacy is now one of the two or three most consequential cost management decisions in health plan design. The employers managing it well are not restricting access to the medications their employees need. They are ensuring that the structure of the benefit, the PBM contract, the formulary design, and the stop-loss coverage work together in the plan’s interest, and that every dollar spent on high-cost drugs is spent as efficiently as possible.

Mployer’s benefits rating evaluates pharmacy benefit design as part of the Medical pillar score, benchmarked against a custom cohort matched by size, region, and industry. Knowing where your pharmacy benefit stands relative to employers who actually look like you is the starting point for making better decisions.

See how your benefits package compares to your custom cohort at MployerAdvisor.com.

Sources

Mployer Insights: Average Spend by Setting, Prescription Structure, and High-Cost Specialty Drugs. Source: Mployer Insights analysis.

MedOne Pharmacy Benefit Solutions: Biosimilar substitution impact data for Humira/Yusimry and Stelara/Starjemza. MedOne is a leading independent PBM focused on improving health outcomes and reducing net costs for self-funded employers. [email protected].

Mployer 2025 and 2026 Employee Benefit Plan Design Study, covering 50,000+ employer plans. Individual stop-loss avg $141,938 self-insured.

Consolidated Appropriations Act of 2021, Section 202: broker/consultant compensation disclosure requirements for group health plans.

FDA Biosimilar approval framework: 42 U.S.C. Section 262(k).

401(k) & Retirement
How an Employer Can Change 401(k) Advisors: A Comprehensive Guide
If you are an employer who offers a 401(k) retirement plan for your employees, working with the right advisor is crucial to the plan’s success. There may come a time when it becomes necessary to change the advisor who manages your plan, for any number of reasons. Once an employer has identified the need for a change of advisors, how do they go about doing so?
August 9, 2023

If you are an employer who offers a 401(k) retirement plan for your employees, working with the right advisor is crucial to the plan’s success. There may come a time when it becomes necessary to change the advisor who manages your plan, for any number of reasons. Once an employer has identified the need for a change of advisors, how do they go about doing so?

This article will provide readers with guidance on how an employer can change their 401(k) advisor, by outlining the following:

  • Identifying the reasons a change may be needed
  • The importance of exploring different options
  • Benchmarking your existing advisor and plan
  • Analyzing fees and performance
  • Assessing service levels
  • Considerations when making the switch. 

We hope that you never encounter the need to change your 401(k) plan’s advisor, but this article will help you understand the process should that need arise.

Why Should You Change Your Financial Advisor? 

There are several reasons why an employer might consider changing their 401(k) advisor: 

  • Poor Performance: If your current advisor consistently underperforms compared to market benchmarks or fails to deliver satisfactory investment results, it may be time for a change. 
  • High Fees: Excessive or undisclosed fees can eat into participants' retirement investments. If your advisor's fees are significantly higher than industry standards or lack transparency, it may be beneficial to seek more cost-effective options. 
  • Inadequate Service: If your advisor is unresponsive, fails to provide timely and accurate information, or lacks the necessary expertise to address your plan's specific needs, it may be time to explore other options. 
  • Lack of Fiduciary Responsibility: Fiduciary responsibility is crucial in managing a retirement plan. If your current advisor fails to meet their fiduciary obligations or has a conflict of interest that compromises the best interests of plan participants, it may be necessary to change advisors. 

The Importance of Knowing Your Options When Comparing 401(k) Advisors 

When considering changing your 401(k) advisor, you should begin by exploring your options and assessing the market. By knowing what other advisors offer, you can make an informed decision and potentially find a better fit for your plan and participants' needs.

When comparing advisors, consider factors such as:

  • Investment options
  • Fee structures
  • Service levels
  • Technology platforms
  • Fiduciary responsibilities

Knowing the other options that are available may give you the room to negotiate with your current advisor if fees are the main point of contention. If there are other issues at play, doing your due diligence will help you make an informed decision based on the needs unique to your company and plan.  

Benchmark Your Existing 401(k) Advisor and Plan 

Before making any changes, it's important to benchmark your existing 401(k) advisor and plan against industry standards. You should evaluate the key metrics of your plan such as investment performance, fees, participation rates, and employee satisfaction. This benchmarking process will help you identify areas where improvements can be made and provide a baseline for comparing potential new advisors. 

Analyze Fees and Cost-Efficiency 

If the cost-efficiency of your plan is the issue, compare the fees charged by your current advisor with industry averages for similarly-sized plans to see if they are reasonable. Assess the transparency of fees and consider whether alternative fee structures, such as flat fees or fee-for-service models, would better suit your plan's participants and needs. 

Examine its Performance 

Evaluate the performance of your current 401(k) plan's investment options. Compare their returns to relevant market benchmarks and industry standards. Look for consistent performance over the long term and consider whether your current advisor has the expertise and resources to provide superior investment options. 

If the overall market is in a down cycle in which investments are performing poorly across the spectrum, changing your plan advisor may not result in positive outcomes. If the funds offered by your plan are performing more poorly than the rest of the market, however, a change may be what is needed.

Assess the Level of Service 

The quality of service provided by your 401(k) advisor is crucial for plan success. Evaluate the accessibility and responsiveness of your current advisor, their ability to address participant inquiries, and the level of educational resources that they provide for your plan participants.

Consider whether your plan requires additional services, such as financial wellness programs or personalized participant guidance, and assess whether potential new advisors can fulfill those needs. Advisors will often put a lot of effort into gaining new clients, so this may be an area where you can make providing the needed resources a determinant of their winning your business.  

Change Your 401(k) Advisor 

Once you have thoroughly evaluated your current advisor and explored outside options, you may come to the decision that it is time to change your 401(k) advisor. Follow these steps to facilitate a smooth transition: 

  • Notify your current advisor: Review your contract or agreement to determine any notice requirements or termination procedures. Working in accordance with those, inform the current advisor of your decision to make a change.  
  • Identify potential new advisors: Research and interview potential new advisors based on your plan's needs and requirements. Request proposals that outline their services, fees, investment options, and support capabilities. 
  • Conduct due diligence: Thoroughly evaluate the proposed new advisors by reviewing their credentials, checking references, and assessing their fiduciary capabilities. Consider their experience, expertise, fees, and overall reputation in the industry. 
  • Notify participants: Communicate the upcoming change to plan participants in advance, ensuring they understand the reasons for the switch and any potential impact that it will have on their accounts. Provide clear instructions on how to transfer their investments to the new advisor. 

Things to Consider When Making the Switch 

When changing your 401(k) advisor, it's important to consider the following aspects: 

  • Fiduciary Responsibilities: Ensure the new advisor is willing to serve as a fiduciary, acting in the best interests of plan participants. Request documentation or agreements that outline their fiduciary obligations and role. 
  • Investments: Evaluate the investment options offered by the new advisor, ensuring they align with the needs and preferences of plan participants. Consider performance versus the market, diversification, risk management, and the availability of appropriate asset classes. 
  • Service: Assess the level of service provided by the new advisor, including participant support, educational resources, and technology platforms. Confirm that the new advisor can meet your plan's specific requirements. 
  • Participant Access: Determine the ease of participant access to account information, online tools, and educational resources provided by the new advisor. Ensure that participants will have the necessary tools to make informed decisions and track their retirement savings progress. 
  • Cybersecurity: Inquire about the new advisor's cybersecurity protocols and measures to safeguard participant data and sensitive information. Ensure they have robust security measures in place to protect against potential cyber threats. 
  • Fees: Understand the fee structure of the new advisor and ensure that the costs are reasonable and transparent. Compare the fees to industry standards and consider the value provided in relation to the services offered. 

The Bottom Line 

Changing your 401(k) advisor is a major decision that should be driven by the best interests of your plan participants. Before making the determination to change your advisor, you should take the time to assess your current plan’s performance, fees, and the level of service provided by your current advisor. Compare them to industry benchmarks to verify that better options may be available for your employees.

You should take the time to explore alternative options, conduct due diligence on potential new advisors, and consider factors such as fiduciary responsibilities, investments, service levels, participant access, cybersecurity, and fees. Don’t rush the process and switch to the first advisor that you find, as you want to find the best available option for the benefit of your plan participants.

By thoroughly evaluating your options and following a well-planned transition process, you can make a smooth switch to a new 401(k) advisor that better aligns with your plan's goals and enhances participant outcomes. A 401(k) plan is a benefit to your employees, so put in the effort to make it the most beneficial to their retirement outcomes possible by finding the right advisor to manage it.

401(k) & Retirement
Everything You Need to Know About Certified Financial Planners (CFP)
The Certified Financial Planner (CFP) designation is one of the most widely recognized in the finance industry and indicates a high level of competence, education, and knowledge within numerous aspects of money and investment management. But what is Certified Financial Planner?
August 9, 2023

The Certified Financial Planner (CFP) designation is one of the most widely recognized in the finance industry, and indicates a high level of competence, education, and knowledge within numerous aspects of money and investment management. But what is Certified Financial Planner?

This article will provide comprehensive insights into Certified Financial Planners, their roles, fiduciary duty, the potential costs of hiring one, fee structures, finding a CFP, the certification process, and the CFP exam. If you feel that a Certified Financial Planner is right for your financial needs, we will also outline how to find the right one for you.  

What is a Certified Financial Planner (CFP)? 

A Certified Financial Planner (CFP) is a financial professional who has obtained the CFP certification, a widely recognized and highly regarded standard in the financial planning industry. CFPs have undergone rigorous training, education, and examinations to demonstrate their competence in various areas of financial planning. 

What Does a CFP Do? 

A CFP provides comprehensive financial planning services to individuals, families, and businesses. They analyze clients' financial situations, can help to create budgets and set financial goals, and devise strategies to achieve them.

CFPs offer expertise in areas such as investment management, retirement planning, tax planning, estate planning, insurance analysis, and risk management. They provide personalized advice that is tailored to clients' unique circumstances and goals. 

Certified Financial Planners and Fiduciary Duty 

CFPs are held to a fiduciary duty, meaning they are legally obligated to act in the best interest of their clients. This fiduciary standard means that CFPs have to prioritize clients' interests over their own and provide advice that is free from conflicts of interest. While this may seem like something that all financial advisors would be bound by, non-fiduciaries are not always obligated to follow this standard.

Working with a CFP who follows the fiduciary standard can provide peace of mind, as it ensures that their recommendations are solely based on the client's best interests rather than outside financial considerations. 

How Much Does It Cost to Hire a CFP? 

The cost of hiring a CFP can vary depending on several factors, such as the complexity of the client's financial situation, the scope of services required, and the CFP's level of experience.

CFPs may charge fees based on a percentage of Assets Under Management (AUM), an hourly rate, a flat fee, or a combination of these approaches. It is essential to have a clear understanding of the fee structure and any potential additional costs before engaging in the services of a CFP. Some advisors may also be willing to negotiate their fee structure, especially for a long-term working relationship.  

Fee-Only vs. Fee-Based Advisors 

There is an important difference between fee-only and fee-based advisors that should be understood when considering hiring a CFP: 

  • Fee-Only: Fee-only advisors are compensated solely by the fees they charge for their services. They do not earn commissions or receive compensation from product sales, minimizing potential conflicts of interest. This fee structure aligns their interests with the client's, as they are not incentivized to recommend specific products. 
  • Fee-Based: Fee-based advisors charge fees for their services, but they may also receive commissions or other forms of compensation from putting clients into certain financial products. While fee-based advisors can still provide valuable advice, their compensation structure may introduce conflicts of interest. It is important to clarify how these potential conflicts are managed to ensure the client's best interests are prioritized. 

What is the Best Way to Find a CFP? 

Finding a CFP involves careful consideration and research to find the right one for your unique needs. Some effective ways to find the right CFP for you include: 

  • Recommendations: Seek recommendations from trusted friends, family members, or colleagues who have worked with CFPs. Their personal experiences can provide valuable insights. 
  • Professional Associations: Consult professional organizations such as the Financial Planning Association (FPA) or the National Association of Personal Financial Advisors (NAPFA). These organizations provide directories of certified professionals and offer resources to help find a suitable CFP. 
  • Online Databases: Utilize online platforms that list CFPs, allowing you to search for professionals based on location, specialties, or credentials. 

How Can I Become a Certified Financial Planner? 

To become a Certified Financial Planner, individuals must fulfill several requirements: 

  • Education: Complete specific coursework in financial planning from a CFP Board-Registered Program or an equivalent program. This coursework covers various areas of financial planning, including investment planning, retirement planning, tax planning, estate planning, and risk management. 
  • Experience: Accumulate relevant work experience in the financial planning industry. The CFP Board requires a minimum of three years of full-time or equivalent part-time experience. 
  • Ethics: Adhere to the CFP Board's Code of Ethics and Professional Responsibility, which includes acting as a fiduciary and putting the client's best interests first. 

The CFP Exam 

The final step in becoming a Certified Financial Planner is passing the CFP exam. This comprehensive exam evaluates a candidate's knowledge and understanding of financial planning concepts, principles, and practices. The exam covers various topics, including financial planning, tax planning, retirement planning, estate planning, investment management, and ethics.

Candidates must demonstrate proficiency in all areas to earn the CFP certification. If you are considering attaining a CFP designation, be aware that it is known as one of the more comprehensive and difficult examinations within the financial industry.  

The Bottom Line 

Certified Financial Planners (CFPs) are professionals who possess specialized knowledge and expertise in financial planning. They provide comprehensive advice and guidance to clients, helping them achieve their financial goals. Those clients may be individuals, families, or businesses, as the CFP designation denotes a comprehensive understanding of many different aspects of finance, financial planning, taxes, investments, and money management.

Working with a CFP who adheres to the fiduciary standard ensures that their recommendations are made solely in the client's best interest. When hiring a CFP, it's important to understand the associated costs and fee structures, and that there is a difference between one who is fee-based versus fee-only.

401(k) & Retirement
As an Employer, How Often Should I Review My 401(k) Advisor?
Adding the benefit of a 401(k) plan for your employees can do wonders for morale and retention, but simply setting up a plan isn’t all that is required. The landscape of retirement planning and investment options is constantly evolving, making it crucial to stay informed and ensure that your 401(k) plan is optimized.
August 7, 2023

Adding the benefit of a 401(k) plan for your employees can do wonders for morale and retention, but simply setting up a plan isn’t all that is required. The landscape of retirement planning and investment options is constantly evolving, making it crucial to stay informed and ensure that your 401(k) plan is optimized. To be assured that the plan and 401(k) plan advisor are providing the best possible outcomes for participants, employers should routinely conduct a 401(k) plan review.

Regularly reviewing your 401(k) advisor’s diligence is essential for the success of your retirement plan and the financial well-being of your employees. This article will explore the importance of annually reviewing 401(k) advisors, focusing on the key areas to monitor such as plan participation rates, deferral rates, investment diversification, and employee participation based on compensation. 

The Importance of Reviewing Your 401(k) Advisors Annually 

Annual reviews of your 401(k) advisors are crucial for several reasons: 

  • Plan Performance: By reviewing your advisors annually, you can assess their performance in managing your employee's retirement. This includes evaluating the returns of investment options, comparing them to market benchmarks, and determining if any adjustments or changes are necessary. 
  • Compliance and Regulatory Requirements: Regular reviews help ensure that your plan remains in compliance with applicable laws and regulations, such as the Employee Retirement Income Security Act (ERISA) and the Internal Revenue Service (IRS) Code. This includes verifying that your advisors are fulfilling their fiduciary duties and meeting the required reporting, documentation, and financial standards. 
  • Participant Satisfaction: Reviewing your advisors annually allows you to gauge participant satisfaction with the plan's features, services, and investment options. Gathering feedback from employees can help identify areas for improvement and ensure that the plan is fulfilling (or exceeding) their needs and expectations. 
  • Changing Market Conditions: Financial markets are dynamic, and investment opportunities and risks can change over time. Regular reviews of your advisors enable you to stay informed about market trends, assess the performance of your plan's investment options (against the overall market), and make necessary adjustments to optimize returns, manage risk, and help your employees best prepare for their retirement. 

Review Your 401(k) Plan's Participation Rate 

One important aspect to evaluate during your annual review is your plan's participation rate. This measures the percentage of eligible employees who are actively contributing to the 401(k) plan. A low participation rate may indicate a lack of employee engagement, awareness of the plan's benefits, their view of the plan, or whether the 401(k) advisor is providing them with enough education regarding their ability to save for retirement.

Improving Low Participation Rates 

If your plan's participation rate is low, consider taking the following actions: 

  • Education and Communication: Provide comprehensive education and communication initiatives to promote the benefits of the 401(k) plan. Conduct regular employee meetings, workshops, and webinars to explain the plan's features, investment options, and retirement planning strategies. A good 401(k) plan advisor should provide the education or materials for these events.
  • Automatic Enrollment: Consider implementing automatic enrollment, which enrolls eligible employees in the plan by default unless they choose to opt out. Automatic enrollment has been shown to significantly increase plan participation rates. 
  • Matching Contributions: Offer employer matching contributions to incentivize employees to participate in the plan. This provides an immediate financial benefit, encourages employees to save for retirement, and may help to reduce certain employer tax burdens.
  • Simplified Enrollment Process: Ensure that the enrollment process is user-friendly and straightforward. Minimize paperwork and make it easy for employees to enroll, understand their options, and make their investment choices. 

Review Your 401(k) Deferral Rates 

In addition to participation rates, it is essential to review your plan's deferral rates. Deferral rates refer to the percentage of an employee's salary that they contribute to their 401(k) account. Low deferral rates may indicate a need for additional education or encouragement to save more for retirement. 

Encouraging Higher Deferral Rates 

  • Education and Financial Wellness Programs: Provide ongoing education and financial wellness programs to help employees understand the importance of saving for retirement and the benefits of allocating (deferring) more of their paycheck to retirement savings. 
  • Automatic Escalation: Implement automatic escalation features that gradually increase an employee's contribution rate over time. This helps employees gradually increase their savings without a significant impact on their take-home pay. 

Reviewing 401(k) Investment Diversification 

Investment diversification is a critical aspect of a well-designed 401(k) plan. During your annual review, assess the diversification and performance of the investment options offered to participants. Consider the following: 

  • Asset Allocation: Evaluate the mix of investment options available to participants, including stocks, bonds, mutual funds, index funds, and target-date funds. Ensure that there is a suitable range of options to accommodate different risk tolerances and investment objectives. 
  • Investment Performance: Compare the performance of the plan's investment options against relevant market benchmarks. Identify underperforming options and explore potential replacements or alternatives. 
  • Investment Policy Statement (IPS): Review the plan's IPS to ensure that it aligns with your fiduciary responsibilities and investment objectives. Update the IPS as needed to reflect any changes in investment strategy or risk tolerance. 

Highly Compensated (HCE) vs. Non-Highly Compensated Employee (NHCE) Participation 

During your annual review, assess the participation rates of highly compensated employees (HCEs) versus non-highly compensated employees (NHCEs). Ensure that the plan does not discriminate in favor of HCEs, as this can lead to compliance issues. 

To address any disparities: 

  • Safe Harbor Provisions: Consider adopting safe harbor provisions, which automatically satisfy certain nondiscrimination requirements. Safe harbor provisions provide a match or non-elective contribution to NHCEs, encouraging their participation and helping to meet compliance standards. 
  • Employee Education: Focus on educating NHCEs about the benefits of participating in the plan and the impact on their retirement savings. Provide targeted communication and educational initiatives to promote NHCE participation. 

The Bottom Line 

As an employer, conducting an annual review of your 401(k) advisors is crucial for maintaining a successful retirement plan. In doing so, you should evaluate the plan’s participation rates, deferral rates, investment diversification, and employee participation based on compensation. It can be helpful to identify areas for potential improvement, implement strategies to enhance participation, and stay on top of keeping the plan’s performance optimized.

Regular reviews ensure compliance, participant satisfaction, and the ability to adapt to changing market conditions, ultimately helping employees achieve their retirement goals.  A good 401(k) plan can provide benefits for both the employer and employees. Performing an annual 401(K) plan review can ensure that the plan and its advisor are providing the best possible outcomes to the plan participants.

401(k) & Retirement
Choosing the Right 401(k) Advisor: A Guide to Making Informed Decisions
When structured and implemented well, a 401(k) plan can be an important component of an employee's financial well-being and state of mind. Selecting an advisor for your company’s 401(k) plan is an important first step to building a plan, as they will play a crucial role in its creation, implementation, and administration. The right plan can help to secure your employees’ financial futures, improve employee morale, and help attract and retain top talent to and in your company.
August 7, 2023

When structured and implemented well, a 401(k) plan can be an important component of an employee's financial well-being and state of mind. Selecting an advisor for your company’s 401(k) plan is an important first step to building a plan, as they will play a crucial role in its creation, implementation, and administration. The right plan can help to secure your employees’ financial futures, improve employee morale, and help attract and retain top talent to and in your company.

A trusted advisor fosters employee confidence, which in turn can help to maximize engagement. No matter how good of a 401(k) plan you create, it’s not helping anyone if it isn’t being used. This is just one of the many reasons we will outline below for why choosing the right 401(k) advisor is critical to delivering this benefit to your employees.

The Importance of Choosing the Right 401(k) Advisor 

The needs of most small and medium-sized businesses are different. This makes it imperative that employers choose a competent advisor who can assist in designing and implementing a 401(k) plan that aligns with your company's specific goals and needs. The right advisor should provide guidance on plan design options, investment choices, and other critical factors to ensure the plan is well-suited for your employees' needs.

Furthermore, a good 401(k) advisor can educate both employers and employees about the plan's features, benefits, and contribution options. This can be done through in-person seminars at your company, informational literature outlining the plan, or simply helping you to be prepared for questions that your employees may have.

This educational support helps employees understand the importance of saving for retirement and empowers them to make informed decisions regarding their financial future. Perhaps most importantly, it educates them about their options and gives them control over securing their retirement goals.  

The Risk of Having a Poorly-Designed 401(k) Plan 

A poorly designed 401(k) plan may result in limited investment options, high fees, and inadequate support services. This can negatively impact employee participation, engagement, and overall retirement outcomes. As noted above, a 401(k) plan that isn’t used doesn’t do any good for anyone, so it’s worth making the effort to ensure the plan is beneficial to all.

In addition, a subpar 401(k) plan can expose employers to legal and regulatory risks. Failing to comply with the complex laws and regulations from the IRS and ERISA governing retirement plans can lead to costly penalties and potentially even lawsuits. 

The Three Main Functions of 401(k) Providers 

401(k) providers typically fulfill three primary functions: the advisor, the custodian, and the record keeper. Each role outlined below must work together to ensure the successful implementation and operation of a 401(k) plan:

  • The Advisor: The advisor's primary responsibility is to guide employers in selecting and managing the plan's investments. They assist in constructing a diversified investment lineup, monitoring performance, and providing ongoing advice to plan participants. This guidance can significantly impact the plan's success. 
  • The Custodian: The custodian is often a financial institution that holds and safeguards the plan's assets. They are responsible for executing trades, ensuring proper recordkeeping, and maintaining accurate participant account balances. Employers should choose a custodian with a solid reputation for security and reliability. 
  • The Record Keeper: The record keeper is responsible for maintaining accurate records of participant contributions (and that they stay within guidelines), investment allocations, and distributions. They handle administrative tasks such as processing contributions, generating participant statements, and managing compliance reporting. An efficient record keeper streamlines the plan administration and enhances the participant experience. 

Protecting Your Plan and Employees through the Fiduciary Standard 

When evaluating 401(k) advisors, it is crucial to consider their history of adherence to the fiduciary standard, which means that they are legally obligated to act in the best interest of their clients. This standard ensures that advisors prioritize the welfare of plan participants, and minimizes conflicts of interest that could compromise the plan's success. 

In contrast, advisors following the suitability standard are only required to recommend suitable investments, even if they may not be the best option for participants. Employers should prioritize working with fiduciary advisors to provide the highest level of protection for their employees and mitigate potential legal risks. 

Evaluating a 401(k) Plan Provider 

Choosing a 401(k) plan provider involves evaluating various factors to ensure they align with your company's needs and priorities. The following key aspects should be considered when assessing potential providers: 

  • Plan Setup and Processing: A good provider should offer a streamlined process for setting up and administering the plan, minimizing administrative burden, and maximizing efficiency. 
  • Participant Engagement: Look for providers that offer robust educational resources, user-friendly interfaces, and tools to encourage participant engagement and improve financial literacy. The better employees understand the 401(k) plan, the more likely they are to utilize it.
  • Customer Care: Strong customer care is crucial to addressing plan-related inquiries and resolving issues promptly. Ensure the provider offers reliable and accessible support channels so that someone is there to answer your employees’ questions when they arise.

Evaluating Your Advisor's Expertise, Education, Licensing, and Resources 

In addition to assessing the plan provider, you should also take care to evaluate your advisor's qualifications. Consider the following aspects to ensure your advisor is well-equipped to provide quality guidance: 

  • Expertise: Look for advisors with experience in the retirement planning industry and a track record of success. They should demonstrate a comprehensive understanding of 401(k) plans, investment options, and industry trends. 
  • Education and Licensing: Verify that your advisor possesses relevant certifications, such as Certified Financial Planner (CFP) or Chartered Retirement Plan Specialist (CRPS). These designations indicate a commitment to ongoing education and ethical standards. 
  • Resources: Consider whether the advisor has access to a wide range of investment options and resources to provide comprehensive guidance tailored to your employees' needs. 
  • Disclosures: Advisors and their firms must report negative actions or significant customer complaints through disclosures to the regulatory agencies, and there are publicly-available platforms through which these can be checked. Do your due diligence to see if an advisor you are considering has any disclosures which may be concerning.

Financial Advisor Fees and Compensation 

An employer should also consider the financial advisor’s fees when selecting a 401(k) advisor. Different fee structures exist, and some will cost more than others. Some examples of advisor-related fee structures are based on the percentage of Assets Under Management (AUM), hourly fees, or flat fees.

Consider the following aspects related to financial advisor fees: 

  • Average Fee for a Financial Advisor: While the specific fees can vary depending on the advisor and services provided, the average fee for a financial advisor typically ranges from 0.5% to 2% of assets under management. 
  • Financial Advisor Compensation: It is important to understand how advisors are compensated to ensure there are no conflicts of interest. Fee-only advisors, who are compensated solely by their clients, tend to have fewer conflicts compared to advisors who receive commissions or other incentives from providers. 
  • Ensuring Fair Financial Advisor Fees: To ensure fair fees, consider obtaining fee quotes from multiple advisors and comparing them based on the services provided. It is also important to review the advisor's value proposition, professional reviews, and the level of personalized service they offer.

Reducing Financial Advisor Fees 

If you are concerned about financial advisor fees, there are several strategies to consider:

  • Negotiate: Don't be afraid to negotiate fees with your advisor, especially if you have a sizable plan or multiple services bundled together. 
  • Fee Benchmarking: Compare your advisor's fees with industry standards to ensure they are reasonable. Industry benchmarking studies can provide insights into typical fee ranges. 
  • Review Services: Assess whether all the services provided by your advisor are necessary for your plan. It may be possible to eliminate or modify certain services to reduce costs without compromising the plan's quality. 

The Bottom Line

Implementing a 401(k) plan for your company can help to boost morale, attract & retain top talent, and allow your employees to focus on work rather than worrying about their financial future. Selecting the right 401(k) advisor is crucial for both employers and employees, as they will play a major role in the plan’s design and administration.

By considering the importance of a competent advisor, the risks associated with a poor 401(k) plan, and evaluating the functions of 401(k) providers, employers can make informed decisions to protect their plan and employees. From the outset, creating a plan for your company may seem like a monumental task, but the right 401(k) advisor will help shoulder much of the burden and keep the plan on track.

Choosing the right 401(k) advisor for your needs can make the process both efficient and effective, so it’s imperative to do your due diligence based on the information provided above.

Employee Benefits
Using Employee Benefits Data To Benefit Your Business
Data collected from and for employee-benefits-related purposes can have many applications to benefit your company beyond improving benefits plan management.
July 24, 2023

In the era of big data, information - even the seemingly mundane - has more value now than it may ever have had before. Living in modern society and interacting with the internet has given most people a first-hand window into just how many data points we each leave behind in our wake and how those histories can be collected, analyzed, and used in a predictive capacity - sometimes with unsettlingly accurate results. 

In the business world, collecting as much data about customers as is feasible has become standard operating procedure in many industries. Likewise, collecting operational data including employee performance metrics in support of process improvement and streamlining has become similarly commonplace, as well. 

Oftentimes, however, data that is collected from a given source becomes somewhat siloed and is only considered or put to use in the context of the source from which it came. For example, operational data being used exclusively in operational analysis. 

Along those lines, many companies have a substantial amount of data available to them at this point many with regard to employee benefits package choices and usage that they have collected over time through various platforms, applications, websites, and benefits providers. With this data, companies typically then refine benefits offerings on an ongoing basis to best meet employee needs and implement benefits strategy as it evolves. 

In limiting employee benefits data to employee benefits analyses, however, companies are potentially missing a major opportunity to put that data to work in a number of other ways that can help the company achieve goals well beyond the scope of employee benefits optimization.

Through benefits-related data analysis, companies can get a more complete picture of their employee pool - as a whole and as individuals - including demographic data and benefit utilization, of course. With regard to benefit utilization, if the data reveals an especially popular voluntary benefit among employees, the employer might choose to fund that particular option, for example. Beyond the benefits context, the same data might reveal employee content engagement patterns and preferences that can help shape future intra-company messaging and communication strategies, both about benefits and other topics as well. 

Similarly, an analysis of take-up rates with regard to a given benefit can help employers locate employee engagement gaps. If employees have a low-engagement rate for a particular benefit, that benefit is probably not particularly popular with employees and should be addressed by benefits managers as an isolated issue. If the engagement is more widespread across the benefits package and/or employee population, then the problem is likely more foundational and must be remedied through a larger overhaul including improved communication and education for employees about benefit value. Further, understanding the means through which engagement gaps were bridged with a given employee can potentially be useful in bolstering engagement outside of the benefits context, as well. 

Analyzing benefits data can also serve as a detection system that can help employers identify employees who are experiencing financial distress and intervene before the situation worsens to the point that it becomes a bigger problem for both the employee and their employer. One of the first signs of an employee having difficulty making ends meet is their opting out of benefits, especially en masse. By setting up alerts for certain benefit-dropping behavior, employers may be able to discover employees who are struggling and offer them support at a time when they need it most. 

Ultimately, by utilizing the data that can be mined from employee benefits platforms, employers have an opportunity not only to improve their benefits packages and the offerings within to better meet their objectives on a near continuous basis, they can also put that very same data to work improving other aspects of their business at the same time - which is a lesson about data that applies well beyond benefit-related data, as well.

You can read more about this topic here.

Insurance Brokers
AI For Insurance Brokers
Artificial intelligence is in the process of reshaping the insurance brokerage industry and significant improvements in efficiency are already being gained by the early adopters in the AI space.
July 6, 2023

Artificial intelligences of one sort or another have been quietly increasing their workloads behind the scenes in a variety of industries for years, but 2023 will likely go down in history as the year that AI finally made the jump from a cutting edge technology to a revolutionary one. 

While there still seems to be a long way to go before a generalized artificial intelligence that’s capable of seamlessly mirroring human functionality is developed, AI with more specialized uses coupled with processing powers/speeds far beyond human capabilities have already hit the market and are in the process of restructuring operations at companies all over the world.

The insurance brokerage business is no exception, of course, with AI well-positioned to reshape the industry through the automation of many time-consuming tasks, for one, with significant improvements in efficiency already being reaped by the companies that have been early adopters in the AI space. 

While much of concern around AI often involves lost jobs and the devaluation of human labor, which are certainly valid fears and can potentially pose significant risks to current business, social, and governmental frameworks (if those systems do not evolve alongside the development of AI in a complementary way), there are of course advantages to be gained for the workers who utilize these emerging technologies beyond the benefits to company bottom lines. For example, insurance brokers who have incorporated AI into their data entry and processing routines have been able to spend more time focusing on establishing and improving relationships with clients. 

When considering AI and its potential impacts on the workplace, it’s also important to recognize what AI can not do well, which includes strategic thinking and negotiation skills -especially the kinds based on years of real world experience - and the ability to establish relationships that are based on trust and mutual benefit. 

What AI does do well is provide insurance brokers with data-analysis-based insights, roadmaps for streamlined workflows, and automation for the most mundane necessities of the job, giving brokers more time to do the things that they do best and the things that make them successful in their roles.

Some specific ways that insurance brokers have been putting artificial intelligence to work to the benefit of their business are via improved customer service platforms and through increased risk management proficiency, which can both lead to a significant competitive advantage, especially over less technologically-forward competitors. 

In terms of customer service, one of the chief advantages AI is able to provide insurance brokerage offices is the ability to respond faster and more accurately than ever before, which leads to increased customer satisfaction, retention rates, and organic business development. Even more, AI has the power to analyze customer patterns, interactions, and behavior to help brokers know what is most important to them and to better identify customer preferences and needs. 

On the risk management front, data analysis again gives AI a significant edge when it comes to better assessing and responding to risks. Through processing huge amounts of information and incorporating that data into risk modeling, AI is able to work in a predictive capacity, helping brokers and their clients to identify and minimize threats before they materialize in many cases, including enhanced fraud detection. 

Despite the clear advantages that AI can provide insurance brokerage businesses, there are still a substantial number of insurance brokers that aren’t currently utilizing this technology on the job. That said, the number of insurance brokers taking advantage of the opportunities AI provides has grown rapidly in just the last few years, with more than 50% of brokerages expanding plans to use AI over the course of the past few years.

According to a recent survey from PriceWaterhouseCoopers, 86% of respondents consider AI to be ‘mainstream’ technology at this point, which is great in terms of customer comfort and familiarity interacting with this kind of technology especially for customer service support, but it also means the window to obtain a competitive advantage through general AI is shrinking, so there’s no better time than now to start implementing AI into your business processes if you want to gain an edge. Waiting until later just means you'll likely be behind and trying to catch up at that point.

You can read more about AI in the insurance brokerage space here.