Maintained the insurance master tracker, processed policy renewals and cancellations, and obtained quotes for new acquisitions while collaborating with tenants to secure updated renters insurance, ensuring compliance with company policies.Scanned, categorized, and distributed incoming mail to appropriate stakeholders, ensuring timely action on critical items such as insurance policies, court documents, and violations, while managing outgoing mail processes and following up on action items.Served as a primary point of contact for tenants, addressing inquiries on balances, lease terms, and maintenance requests, while coordinating resolutions through property managers, maintenance teams, and external vendors.Managed the end-to-end process for Rental and Use and Occupancy Licenses, including applications, scheduling inspections, managing work orders, and ensuring township compliance through diligent follow-up and detailed tracking.Oversaw Section 8 inspection processes by updating schedules, notifying tenants, resolving failed inspections with maintenance teams, and ensuring proper documentation.Improved organizational workflows by introducing efficient systems for tracking insurance, tenant interactions, and administrative processes, enhancing accuracy and accountability.Trained new employees on company processes and systems while supporting cross-departmental administrative needs, including IT troubleshooting, supply management, and special projects.