About half of Americans have come to rely on employee benefits for many of the services their families depend upon, first and foremost healthcare, which means the stakes are fairly high when it comes to delivering on the promise of those benefits. 

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Despite those stakes, nearly half of all employees who have these benefits have found themselves frustrated and unable to actually use them as intended when they were actually needed, and about 40% of employees who experienced problems utilizing their employee benefits could trace the problems they encountered directly to data issues that inhibited their access to care or caused billing and/or coverage issues. 

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