The Great Lakes Towing Company is the largest U.S.-flag tugboat company on the Great Lakes and provides services such as local harbor towing, docking and undocking, interport towing of vessels and barges, icebreaking, as well as rescue and assistance to grounded or damaged ships with a fleet of nearly forty tugboats stationed throughout U.S. Great Lakes ports. Great Lakes Shipyard, a division of The Great Lakes Towing Company, operates a full-service shipyard in Cleveland, OH with a 900-ton Marine Travelift and specializes in construction and repair of tugboat and barges, science vessels, supply boats, ferries, excursion vessels, dinner boats, large yachts, and off-site topside work of every kind. The Great Lakes Group is a full-service marine transportation company headquartered in Cleveland, Ohio. The Great Lakes Group is the parent Company to The Great Lakes Towing Company, Great Lakes Shipyard, and Soo Linehandling Services.

• Supervised a department of three. Coached, mentored, and trained team, and planned daily work and strategies while adhering to industry regulations and policies. • Conducted weekly meetings to discuss workload and any open items for reconciliation and resolution purposes. • Implemented and oversaw a daily schedule of 150+ accounts. • Lead “go-to person” on training auditors on all client and carrier terms, regulations, and compliance. • Prepared and created external and Service Organization Control (SOC) documentation for external auditing firms, aiding in companywide certification. • Created in-house procedures and improved customer and vendor review policies. • Served as the head liaise for customer service department, clients, and external accounts.

With over two decades in business. Rail Logistics, Inc. is your trusted Multi Modal Specialist. We are a family owned, second generation company that specializes in safe and reliable operations. Established in 1995 and based in Cleveland, OH, Rail Logistics, Inc was designed to offer a viable option for rail and steamship carriers seeking a service-oriented lift provider. We have been able to accomplish and expand on that goal over the 20 plus years that we have been in business. As a smaller company, we offer a hands-on, open communication approach, that ensures our customer’s standards and needs are being met or exceeded. Our mission is to meet or exceed customer expectations by providing and continuously improving an efficient, reliable, cost effective service, while continuing employee development, company growth, and profitability. Remember safety is a condition of employment!