• Offer strategic solutions to clients based on their needs and time sensitivity.
• Advise clients of any carrier’s notification and market projections for both air and ocean transport
• Assist with connecting overseas’ update information to our clients on a timely basis.
• Provide all possible charges relating for the booking to our clients prior to cargo movement.
• Sustain healthy customer relations with existing clients and prospects on a weekly basis
• Keeping current with all news relating to the freight industry; customs reports, current events.
• Clarify restrictions and requirements for trade to each country and make certain that our clients fully understand the Information and regulations.
• Monitor and provide status updates for all air shipments inbound to the United States
• Verify all information received by the carrier with the provided documents to avoid discrepancy.
• Confirm delivery status and advise updates on daily shipments.
• Provide solutions for situation changes, flight delays, and customs issues.