•Supervised the operation of the Employment Background Investigation process
•Assisted staff in conducting background investigations using online investigative resources
•Conducted thorough research of various court records as required
•Provided necessary documentation to clients regarding adverse information found during research and final dispositions
•Developed training and orientation programs for new and existing employees
•Administered the set up of all accounts and creation of pricing packages around potential clients needs
•Responsible for training, evaluating and disciplining staff.
•Assisted clients and applicants in dispute process related to inaccurate information disclosed in criminal records/investigation.
•Administered management in access of 500+ accounts
•Interfaced with clients to introduce company and training guidelines
•Provided a central point of contact for all client communications
•Effectively managed client issues to ensure resolution
ALCA consists of over 435 professional landscape industry companies representing approximately 30,000 employees. Our mission is to provide the education and government representation resulting in the enhanced professionalism of members and the public’s perception of the Landscape Contractors and the Green Industry.