Supervise 9-person staff of support technicians who provide 24x7 support on software products nationwide; includes hiring, training, evaluation, guidance and discharge; develop and administer budget; project management, including development of procedures for installations, implementations and training of products; develop release schedules; develop license and maintenance contracts; problem solve various office projects; identify, develop and coordinate procedures for internal business; work with various office committees and personnel to investigate, and recommend new procedures & developments; develop and manage operations division of new e-commerce feed ingredient sales and purchase product.