Drive sales and customer retention by performing customer transactions with the highest level of integrity. Maintain customer files in accordance with company policies and procedures. Increase store profitability through customer relationship development, community involvement, marketing and building new business sources. Accurately determine loan values based off of a comprehensive vehicle appraisal. Make daily bank deposits, accept customer payments, process vehicle liens and comply with all applicable consumer and privacy laws. Ensure atmosphere of compliance by managing customer accounts, ensuring that payments are made in a timely manner, and collecting on past due accounts in accordance with company policies and procedures and all local, state, and federal laws and regulations. Effectively mentor and assist with employee management, training, and development.