Co-owner and founder, responsible for leading overall operations and systems for appliance organization. Authorized servicing agent for most of the major brands and do extensive work for warranty companies such as Lowes, Sears, LG, GE, and American Home Shield.• Staffing Operations: Recruit, hire, and train team members; write job descriptions and company policies and prepare and conduct all the company weekly meeting. • Metrics: Monitor metrics to maintain and exceed standards for turnaround time, first time completes, recall rate, cost of repair and customer satisfaction.• Training: Assess training needs for staff (hands-on classroom, online certification or seminars). Devised a policy that has resulted in increased customer satisfaction and company reputation by teaching phone skills to office team members and soft skills to technicians.