•Developed and implemented a detail-oriented structure to serve the organization and audience better.•Served on a research committee on racial profiling and ties to transportation, housing, and gentrification.•Participated in monthly PPT member meetings.•Worked within the organization database and Google Drive surrounding my research.•The research was published on the Pittsburghers for Public Transit website and was used to head start their campaign requesting that police not be put on public transportation without proper training.•Performed mass cold calling of clientele to provide community and organizational updates.