In addition to the below tasks, I independently undertook three key projects that impacted operations in a positive manner. First, I researched other entities and developed a report with recommendations on how the Tribe could reduce the long turn around time in applications. With approval, I created the new operational guidelines that led to a 50% reduction in wait time for new staff to start their positions. Second, I analyzed records to determine where the most errors and confusion (which caused delays) occurred. I then made suggestions that were adopted for improving the application form that reduced applicant errors and led to an easier process for applicants, which made decisions simpler. Third, I was able to catch the department up on three years of back logged files and records. This wasn't difficult work, but needed someone to lead the project and see it through to completion. • Conduct detailed and on-going employee investigations, interviews, write reports, and compile and organize investigative files for over 400 employees, applicants, and licensees. • Ensure all required state and federal notifications are made within the allotted time period. • Improve and implement new practices, strategies, forms, and policies to improve workflow and speed up processing and results delivery. • Multitask and problem solve in a dynamic-detail intensive working environment.