• Provided action plans, diagnostics and technical writing.
• Taught repair classes on enterprise storage across all major platforms and manufacturers.
• Taught class on Sun/Oracle 6320 storage array repair and configuration in Austria (in German language) to IBM field engineers with only three days’ notice to prepare.
• Accountable for localized break-fix for large-scale IBM environments, including solo maintenance and monitoring of over 200 IBM X-series servers, IBM Shark, IBM P690, IBM DS-arrays, and IBM tape libraries.
• Ensured remote support for Sun storage arrays, STK/Oracle tape storage, and broad-spectrum server environments.
• Taught IBM field engineers in Germany and Austria including management, monitoring and repair of Sun SE 3960 and SE 6320 arrays, utilizing self-created presentations and technical documentation.