• Using working, in-depth knowledge of F&M products, services, Xperience System and other on-line tools, open deposit accounts and other associated services and recognize and refer cross-selling opportunities. Provide financial guidance where appropriate.
• Respond to customer inquiries, resolve issues, and determine and document customer needs, concerns or complaints.
• Complete necessary follow-up actions, including 14-day new account follow up calls.
• Open accounts on the bank’s operating system(s), following appropriate policies and procedures.
• Understand how the bank operates and how Relationship Banker actions contribute to the profits and loss of the bank; balance needs of bank with the needs of the customer.
• Follow all security and audit procedures and comply with all regulations including, but not limited to, Anti-Money Laundering and Bank Secrecy Act, USA Patriot Act, Privacy Act, etc.
• Makes proactive calls to high potential prospects and customers and identifies opportunities for growth of customer relationships.
• Demonstrate Success Profile behaviors.
• Depending on level of experience and expertise, may be asked to do one or several of the following:
• Perform Financial Representative functions (teller transactions) and backup vault as requested.
• Service ATM
• Work and collect cash items for the branch.
• Assist in reviewing branch NSF list, notify clients and hold or return items according to bank policy.
• Manage the Safe Deposit function.
• Assist Financial Representatives in client-related problems.
• Promote F&M within the community market through involvement in various community and civic activities.
• Assist with opening/closing procedures.
• Complete other administrative tasks.
• Answer phones when others are unavailable to do so.