• Designed, implemented, and maintained company-wide Internet Banking System. Developed training program to introduce senior staff members to system. Served as a computer technology consultant for senior staff members and City State Branches.
• Administered all debit card operations, completed customer credit checks, advised customers of credit options, managed all current card activities and customer inquiries.
• Managed all daily bank operations, including cash handling, balancing teller drawers, and customer service. Supervised and scheduled staff of 5 employees, helped train new staff members, determined job responsibilities and mediated staff conflicts.