Customer service is a huge part of my role here. Making people smile and resolving issues/problems is one of my favorite things to do. Multitasking is a big must and there are rarely two days that are the same. Answering phones and also helping with after hours on call is another one of my duties. Proficient in Quickbooks and Microsoft Word. Scheduling for our customers and our technicians is another one of my tasks. General up keep of the office, getting HVAC permits, filing, faxing, scanning, emailing, registering equipment for warranty, bank deposits, and other various tasks are also included.