Managed a team of 5 direct reports to implement process improvements for this multi-million-dollar mental health (EAP) plan. Developed operational controls to ensure timely processing for EAP, mental health, and substance abuse claims. Partnered with Information Technology and Finance to implement processes that increased the accuracy of claims payment and reporting. Implemented departmental policies, procedures, and internal controls. Reduced inventory and achieved a turnaround time of 7 days.