• Managed a wide range of responsibilities for the firm, from business development, customer service, and sales to Level 1 technical support, documentation drafting, and project management.• Identified and qualified new markets for an emerging Wireless Internet Service Provider, developing the start-up division within the organization by creating marketing strategies, pricing specials, and events geared toward supporting the expansion of AirCell from several dozen to 500+ rural customers.• Championed the implementation and deployment of a new Enterprise Resource Planning (ERP) system, overseeing the testing and qualification of features designed to meet the needs of the organization.• Drafted and reviewed business documents including waivers for property owners, Past Due notifications, COVID-19 policy documentation, wholesale agreements, and a third-party commission agreement.• Spearheaded compliance initiatives for the organization, overseeing BEP application and renewals, FCC guideline adherence, DHS subpoenas, and renewal certifications for state contracts.• Supported the configuration and installation of network equipment at customer production environments, both commercial and residential.