Interacted with executive leadership to create strategy, negotiate joint objectives and service deliverables, plan resources needs, and support the overall operations objectiveServed as project leader for projects regarding operations that directly lead to cost savings, expense reductions and processing efficiencies resulting in an increase of new Assets Under Management (AUM) of $20 million dollars in 2023Led a team in addressing customer support issues through effective problem management.Human Resources responsibilities encompassed performance management, salary administration, strategic planning, job description creation, applicant tracking system (ATS), training and development, workflow planning, hiring and disciplinary actionsServed as the primary contact for management to obtain clarification of problems and provided resolution for service issues and delaysInternally collaborated to address shared service delays and customer service issuesProvided recommendations regarding purchases and acquisition of hardware, ERP/CRM software and other equipment when requestedSupported the development and implementation of all operation policies, programs, procedures and work standards that maximize service results and efficiencyOversaw selection and implementation of a company-wide ERP/CRM system (Redtail) and electronic imaging/filing systemsEstablished and monitored service level agreementsWorked collaboratively with local and regional CPAs, insurance brokers, and attorney to establish a Center of Influence (COI) referral network, benefiting mutual clients. Led event and travel planning of events ensuring compliance with SEC and FINRA regulations for topics and published materialsAdministered 401(k) and SIMPLE IRA retirement plans by coordinating and collaborating with stakeholders and participants to create and maintain company-sponsored retirement plans achieving a 15% overall participation and an annual deferral rate increase of 1.5% in 2023