At Praetas, I am responsible for the entire retail store, the lower tier techs, and our digital marketing. I am involved with everything in our day to day operations including performing advanced instore, remote and onsite IT Support, reviewing our SEO, CRM and pending projects, coaching and training our IT department, handling invoicing, project quotes, ordering supplies, building computers and more. Our typical clients are lawyers, medical practices, tax preparers, insurers, relators and other private businesses. In addition to our IT division I solely provide digital marketing services to some of our clients by drafting email campaigns that are sent to thousands of subscribers, creating their website from scratch and more. I was hired as a Tier 1 Tech where I was quickly recognized as an advanced tech and was promoted to supervisor and then eventually manager. I specialize in maintaining Hyper-V servers hosting proprietary software like Dentrix, Medisoft, Timeslips and others. Aside from my daily operations I am solely responsible for executing huge IT Operation and Digital Marketing projects like integrating our company with ConnectWise, setting up a ticketing system, automated text appointment reminder system, CRM automations, targeted Google Ad campaigns, metric tracking systems and more.