- welcomed new people into the community, inbound and outbound - set appointments with potential clients, mostly musicians, and discussed and analyzed their situation to see if we could be a good fit to help them grow and scale their music business online - nurtured current community with evergreen content and supported the attendees during masterclasses - facilitated technological improvements within the company, making sure that different departments are connected in a way that results in a smooth workflow - built sales systems from the ground up, using programs like Monday, HubSpot, Aloware, Zapier, LeadPages, Clickfunnels, and Slack