Facilitated resolution for employee relations and performance issues, including grievances, disputes, disciplinary actions, EEOC charges, FMLA, and ADA accommodations. Led negotiations for multi-year contracts and communicated with all levels of employees and management to reach confidential resolutions and settlements.
Led, researched, wrote and presented proposals for numerous multi-million dollar contract negotiations that brought together differing points of view and reached successful solutions.
Mediated hundreds of complaints between employees to employees and employees to managers. Listened to both sides to fully understand the issues, researched, investigated and documented interactions to arrive at sound resolutions in agreement with policies and procedures.
Trained 100+ managers and employees on new laws and their implications on compensation and educated employees on the new salary structures.