Fully responsible for the overall operation of Americorp; including customer care, business development and finance.
Responsible to manage all departments’ costs and to meet monthly and yearly financial goals. Developed and administered objectives, operating policies and procedures, budgets, and strategic action plans for achieving goals.
Responsible for interviewing, hiring and maintenance of staff. Determined staffing needed for overall efficiency.
Managed two customer service centers located in NY and Florida.
Centers employed over 170 employees at their peak occupancy.
Contracted and managed one offsite center in the Philippines during new project launches.
Lead in project management, scope definition, risk identification, methodology and resource allocation.
Responsible for the coordination and completion of projects across various functional areas.
Implementation and testing of internal controls to strengthen operating efficiency.
Identified and resolved existing and potential problems to achieve maximum return on investment and improve cash flow.