Recruited during COVID-19 shutdowns by past leadership connection to spearhead operations for women's beauty and apparel startup. As a lifelong learner, I’ve had the opportunity to gain perspective in the e-commerce space while utilizing my core skills as a project manager to plan, strategize, and execute tasks, implement process improvements, and direct productivity to surpass company goals. Over time, my position has organically grown to encompass many brand marketing initiatives and I continue to enjoy learning new skills while supporting my team to the best of my ability.
• Achieving multi-million profitability growth YoY by managing, negotiating, and executing the entire creative pipeline for 10-15 e-commerce brands including digital marketing, video ad creation, user-generated content and social media advertising
• Managing and resolving customer inquiries and issues, resulting in a 95% resolution rate, including the transition of international customer service efforts to a CRM and saving $20K+ in monthly expenses