Effectively monitored and evaluated client need to provide exceptional service, maintain productivity and achieve sales goals and financial performance of the service center operation in adherence with standard regulations. Served as a liaison between technicians and customers and coached and trained advisors. Scheduled and organized service appointments and estimates, clearly explained recommendations, and supervised repairs and maintenance quality.• Led the office in annual sales and attained the second position for annual customer service scores.• Consistently met and exceeded personal sales metrics while supporting and training ...
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