• Acted as a trusted representative to customers, addressing inquiries, providing solutions, and fostering long-term partnerships to drive business growth
• Navigated and resolved complex supply chain challenges related to fluctuating economic conditions and raw material costs, safeguarding the profitability of the business
• Oversaw and managed the schedule for 28 machine centers, optimizing operational efficiency
• Implemented new KPIs tailored to the unique demands of the operation, contributing to a data-driven decision-making process and continuous improvement culture
• Managed all material purchases, employing a just-in-time delivery approach, leading to significant cost savings and reduced material waste
• Streamlined international shipments by removing intermediaries and shipping directly to customers overseas, resulting in improved cost-effectiveness
• Spearheaded the successful compliance with ISO 9001 requirements, ensuring a seamless re-certification process and continued adherence to quality standards
• Initiated and coordinated process audits, identifying potential areas for improvement, and drove corrective actions to achieve higher quality standards
• Drafted and implemented operational directives and procedures, ensuring alignment with both operational requirements and relevance to the quality management system