• Developed and implemented quality assurance process for government health tracking system reducing data discrepancies by 12%. Managed IT vendor relationships for budget reconciliation, performance solutions, and overall business growth opportunities.
• Improved occurrences of rework by 9% by introducing quality methodologies, monitoring procedures, and establishing a process that required the identification of critical control points.
• Streamlined IT service delivery processes, redesigned SLA reporting metrics, and minimizing the of risk of missing contractual government requirements and legal ramifications by introducing compliance audit processes.
• Introduced, owned, and managed a project through completion that reduced the risk of system outages during a System Cloud Migration event that reduced business system outages by 65%. Collaborated with Executive Account Management team on affordability initiatives, SOW/RFP development and Government contract negotiations, and change management department strategies.
• Provided effective corrective actions (RCA) for identified risks, trend analysis to identify performance gaps. Recommended verification procedures to identify and resolve problems related to system/ service audits within the department to manage risk. Directed quality assurance efforts for data system validation and database support projects.
• Delivered technical and management system reports documenting business compliance. Created bi-annual Medicaid provider satisfaction performance surveys. Collaborated with Executive Leadership team on enrollment integrity and network adequacy audit outcomes.