Complete oversight and operations of the warehouse for importer/ exporter of custom glass products including blocks used for building and construction, and jars used for home canning and restaurant applications. Duties include employee scheduling, oversight of safety protocols, managing vendor relationships and managing day-to-day shipping and receiving.• Coordinated maintenance on warehouse and equipment, assessing each for repairs, updates or replacements.• Improved efficiency by 20% and accuracy to 99% through supervision of 10 staff working in warehouse.• Updated customers and interdepartmental employees on critical shipments upon request.• Planned stock quantities according to marketplace demand and sales forecasts.• Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.• Planned and optimized warehouse work processes to improve fulfillment system efficiency.• Generated repeat business through devoted customer service to all clients.• Researched issues to address shipping errors and packaging mistakes.• Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.