· Utilizes statistical software (SAS JMP 10, SAS Enterprise Miner, RapidMiner 5.3, Google/Open Refine, Tableau, and Minitab) for data preparation, modeling, and visualization.
· Completed SAS Enterprise Miner training courses
· Lead liaison with outsourced IT team, designers, and web developers
· Developed online customer service capacity (Zendesk, Helpscout, and Intercom) and web application integration
· Developed method of reporting and analytics for clients and software (Mode Analytics, Tableau)
· Coordinates technology product design, development, and deployment
· Assist in business development proposals
· Manages various hosting solutions (Rackspace Hosted Servers, AWS)
· Manages data protection protocols as AutoGov's DTS