Create and implement robust strategies associated with IT operations, new products, and business development. Plan, execute, and finalize several technical projects while complying with budget and time constraints. Ensure smooth running of the IT Division with an emphasis on quality, stability, and scalability. Oversee all aspects of IT service management, software development, and web services delivery. Continuously improve customer performance, sales, revenue, SLAs, and KPIs. Keep an eye on the best interests of customers.
• Spearheaded successful creation and execution of eBusiness customers.
• Led multiple projects for the implementation of new SaaS-based solutions.
• Delivered excellent customer service by processing credit card transactions in a timely manner.
• Boosted 20% annual sales for numerous clients by implementing private card processing programs.