Provide customer service (opening new accounts and serving customers daily).• Troubleshoot customer accounts when in-discrepancies arise to provide solvency forall stake holders.• Manage closing and collections of bad accounts.• Manage payments for collections utilizing local spreadsheet based tracking tool.• Correspond with past due customers to bring solvency to collection accounts.• Provide guidance on issues of need for department.• Opened and serviced new and existing IRA’s for customers.• Provide onboarding training for department.• Administration of chexsystem and credit reports for opening of accounts.