● Manage operations of four non-profit organizations that certify over 14,000 behavioral and community health professionals in Delaware, Pennsylvania, Rhode Island and Virginia.● Facilitate focus groups of subject matter experts to develop new credentials and update existing ones.● Oversee all examination development for credentials.● Recruitment and selection of subject matter experts. ● Develop and implement surveys to collect and analyze data.● Use creativity and practicality to ensure processes are simple and efficient for customers and staff. ● Problem-solve for customers with unique needs.● Manage web design, development and updates in conjunction with IT professionals● Design and oversee production of marketing materials.● Organize and execute an annual conference with over 400 attendees and over 50 exhibitors.● Support the Fiscal and Executive Director on budget and corporate needs. ● Co-authored a 78-hour standardized curriculum for professionals.● Developed and formatted trainer, learner manuals and other materials for a 78-hour training.● Facilitated and developed training of trainers programs. ● Develop and train professionals on the certification process and workforce.● Facilitate and participate in strategic planning.● Collaborate with team members manage, increase proficiency, streamline processes, increase use of technology and, when necessary, rebuild programs.