Chief Operating Officer - Dec 2021 - Present• Assess business needs in order to determine new operations department goals• Renew organization's focus on customer service and continuous operational improvement• Devised new process streamlining protocol that resulted in 20%+ greater productivityOffice Manager - Nov 2018 - Dec 2021• Oversee office staff, employee hiring and training• Manage administrative and operating functions• Manage doctors and hygienist schedule• Insurance verification, processed claims, collected co-pays, posted EOBs and patient payments• Treatment Plan Coordination