Wrote employee handbook. Draft company policy. Keep employee records. Supervise drivers remotely, ensuring they follow protocol and accomplish all goals. Assist in onboarding and training of new hires. Coach employees throughout their careers to foster continuous improvement. Keep detailed records on drivers’ performance. Designed several processes to streamline daily pickups, driver audits, and customer outreach. Plan and analyze routes for optimal efficiency and customer satisfaction. Trailblazed position within the organization.