• Managed implementation team plus 8 person off-shore staff, deploying self-service benefit enrollment application to 50+ accounts (from 500 to 20,000 employees) and raising $10M in annual revenue.
• Established and oversaw BPO operation based in Hyderabad, India, addressing application deployment and EDI file development.
• Achieved $2M operational savings by utilizing strategic, tactical, and day-to-day direction of 8-person off-shore operation, providing critical back-office support.
• Directed corporate annual Open Enrollment effort for 50+ accounts, transitioning existing accounts while adding new accounts.