Led operations for an independent, physician-owned practice with three plus surgeons, five 1099 contractors, and eleven employees, driving efficiency and enhancing patient care.• Strategic Planning & Execution: Relocated the practice within six months, managing construction and reopening with minimal downtime. Onboarded a new surgeon on opening day at the new location.• Vendor Transition & Cost Reduction: Transitioned from a single management company to 15+ independent vendors during the pandemic, reducing expenditures by over 50%.• Financial Management: Secured a PPP loan to retain staff, achieved full loan forgiveness, and maintained compliance with funding programs. Developed budgets, forecasted capital expenditures, and monitored revenue cycle KPIs.• Quality Improvement: Improved CMS Quality Program (MIPS) scores from -4% to +4% in one year, achieving >80% scores over four years.• Team Development: Maintained an 87% employee retention rate over five years, created an efficient onboarding program, and designed competitive benefits packages.• Operational Leadership: Oversaw policies, workflows, compliance, credentialing, and audits. Served as HIPAA Security Officer, Compliance Officer, and Risk Officer.• Marketing & Growth: Transitioned to an agile marketing plan with a 10:1 ROI and increased referrals by 10-20% through strengthened relationships with outlying practices.• Technology & Innovation: Led EHR upgrades and training (via Epic), implemented patient satisfaction surveys, and addressed IT and security needs.• Patient Experience: Resolved patient complaints, improved protocols based on satisfaction survey feedback, and implemented follow-up protocols for diagnostic testing to enhance care.