• Serve as a liaison between customers and manufacturers ensuring quality customer service through problem resolution.• Work to resolve product technical issues using trouble shooting guides, various research techniques, diagnostic analysis, and testing.• Work individually and within a team environment preparing quotes/submittals, securing and processing orders, and assure customers complete satisfaction with product and service.• Maintain strong relationships with manufacturers while serving as an intermediary with customers in processing warranty claim issues.• Increased market share and reduced attrition by expanding product lines consistent with customer demands and increasing technical support.• Work to maintain a steady flow of business to assure future growth by raising the customers confidence in the company and its product lines.