Developed and executed marketing programs to attract new tenants. Negotiated and managed leases. Built and maintained customer relations and service programs. Retained/replaced tenants as needed. Enforced legal terms of leases, including assisting legal counsel in litigation. Created and maintained budgets and cost controls. Resolved customer disputes.Highlights:Increased regulated residential rental revenues. Continental sought ways to increase revenue from rent-regulated apartments in two buildings. Through careful monitoring of tenants, discovered and eliminated illegal occupancies (sublets and non-primary uses). Re-marketed newly-vacant apartments at higher rates. Tightened billing controls, recouping rental income deficiencies. Continental had leases requiring payment of additional charges. Conducted audit. Discovered instances where rent increases or additional charges had been missed. Negotiated back payments. Instituted controls to prevent recurrence.