• Gathered and analyzed requirements from users and stakeholders, translating business needs into Salesforce solutions to drive organizational objectives.• Customized Salesforce for business needs: configured fields, objects, views, layouts, record types, user setup, permissions set, profiles, roles and managed users.• Managed user training, onboarding, and development deployment. Created training documents.• Collaborated with cross functional team ( Finance, IT, Development), contractors and vendors.• Used Data Loader and Data import wizard for inserting, update, upsert, and bulk import or export of data from Salesforce Objects. • Created Help Desk Ticketing system to manage end-user Salesforce incident requests and resolved them.• Utilized Demand Tool to clean and deduplicate large datasets, ensuring data accuracy.• Set up inventory management in Salesforce and collaborate with vendors and suppliers.• Set up Fundraising process, Donations( grants, Intitutional , DAF, checks and In-kind) and Donor Management.• Worked with Development officer with fundraising campaigns and events and managed all the donations and sent acknowledgments to donors and sponsors.• Achieved seamless apps ( Docusign, Formassembly, Classy and Sdocs.) integration into salesforce through Zapier and App Exchange.• Managed Sandboxes for new released and performed UAT.• Implemented security and sharing rules across different organizational levels, encompassing objects, fields, and records and configured SSO.• Managed Salesforce configuration changes, including flows, approval processes, fields, page layouts, dashboards, and reports, to meet evolving business needs.• Developed automated workflows (Process Builder, Flows) and duplicate rules, escalation rules and validation rules to enhance productivity.• Managed Salesforce System maintenance using security check, optimizer, and regular audit.