- Assisted with preparing and successfully gaining a three-year CARF accreditation for a long standing mentalhealth company providing PSR to adult SPMI and DD clients.
- Responsible for creation, implementation, and maintenance of ICL’s Quality System processes, to include Corrective and Preventive Action, Validation and Qualification, Management Review, Training and Resource Management
- Monitor and report internal and external quality metrics by collecting, analyzing, and summarizing information and trends.
- Responsible for the strategic improvement of workflow processes relating best practices and outcomes.
- Assist and work in collaboration with the project manager in ensuring a smooth workflow of data and outcome measures.