Believing in the dignity of all people, the objective of REAL Services is to assist in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives. To fulfill our mission, the programs we offer enhance quality of life. Additional programs provide education for individuals and families through Options Counseling, Aging and Disability Resource Center, Lunch n’ Learns, Chronic Disease Management, Medicare Counseling, Financial Literacy, and more. REAL Services is an umbrella organization for more than 20 programs that assist elderly, disabled and low-income individuals in 12 Northern Indiana County. Our programs address the needs of education, nutrition, self-sufficiency, and protection for 30,000 people in northern Indiana each year. REAL Services has three "divisions"​: Area Agency on Aging, Community Action Agency, and Alzheimer’s Services. These three divisions serve vulnerable older adults and low-income persons of all ages. The emphasis of the Area Agency on Aging is to assist older people to maintain independence as much as possible. The emphasis of the Community Action Agency is to assist low-income families to achieve self-sufficiency. Alzheimer’s Services of Northern Indiana provides support to those suffering from dementia. REAL Services is the Area Agency on Aging for the Older Americans Act which builds a network of services for older adults and the physically disabled. Community Services programs, which support single parents and low-income families, are designed to break the cycle of dependence on public assistance. REAL Services, believing in the dignity of all people, will provide services without regard to race, age, color, religion, sex, disability, national origin, ancestry, or status as a veteran.

Community Action is a private, non-profit 501(c)3 human service organization founded in 1966 and that is dedicated to helping people achieve and maintain independence. To this end, the agency provides basic needs assistance to elderly, disabled and low- to moderate-income families in the Michigan counties of Barry, Branch, Calhoun, and St. Joseph. Services and programs we provided include Head Start, food assistance, Meals on Wheels, housing assistance, utility assistance and senior transportation.

Goodwill Industries of Central Michigan’s Heartland (GICMH) assists persons who have barriers to employment through training, employment, and other services. GICMH is a 501(c)(3) not-for-profit, charitable organization. Goodwill Industries is not a government agency. A volunteer Board of Directors that is made up of local citizens provides oversight to the organization, ensuring that community needs are met.

It is a long-established fact that community involvement leads to business growth. When businesses partner with Goodwill Industries of Southwestern Michigan, not only are they going to see significant savings and unlimited growth opportunities, they are helping to fund the public services Goodwill provides people within our communities. We are an ISO 9001:2015 accredited facility.