- Developed and co-wrote a training program for new technicians along with effectively coaching these new technicians.
- Aided in establishing protocols for clinical staff success and efficiency in regards to inventory, sanitation, and availability of equipment/products.
- Represented clinical staff in weekly Covid protocol meetings with management throughout the pandemic.
- Thoroughly and accurately documented patient chief complaint, HPI, past history, allergies and medication using EPIC software EMR, asking fact-finding questions meeting coding levels for billing purposes.
- Completed full patient work up including vision, manifest refraction, EOMs, CVFs, Amsler Grid, color vision, stereopsis, applanation, angle assessment, dilation and any other tests requested by doctor.
- Operation and troubleshooting of Heidelberg, Optomap, Lenstar, Pentacam, OPD III, Humphrey Visual Field.
- Accurately completing Lenstar measurements for patients prior to cataract surgery, calculating lens measurements for monofocal and specialty lenses utilizing hicsoap and Lenstar software, educating patients on pre op and post op instructions.
- Telephone triage, prescription refill requests, answering and routing patient questions and messages through EPIC portal.