Work from home call agent. Helping people find information that were/are affected by Covid-19. Government Contractor. • Educated residents on statewide Covid-19 relief systems, form completion and knowledge of county services. Enhanced productivity levels by anticipating needs and delivering outstanding support. • Supporting staff with computer hardware and software issues. • Solving issues by utilizing Salesforce database and helpdesk ticketing systems. • Troubleshooting various operating systems Microsoft Windows 7, 10, 11, Mac OS. • Engaged in learning and development opportunities to promote continued performance.