Responsible for processing mortgage & consumer loan applications in a timely manner, preparing underwriting statements for new loan accounts, handling customer phone calls, maintenance of current loan accounts, completing annual escrow analysis, updating homeowner insurance information and adjustable index rates daily, paying property taxes and homeowner insurance on escrow accounts, training new hires in my department, staying up to date on all compliance guidelines set by the CFPB and preparing and sending end of year tax forms to customers and contractors.