Compliantly and respectfully resolved portfolios of consumer loan accounts through effective rapport building, coaching/negotiation, and call closing all while following all settlement and payment arrangement guidelines.
• Effectively utilized multiple skip tracing tools and resources to locate the Right Party Contact (Customer) associated with the account and assisted with complaints, errors, account questions, billing, cancellations, and other queries.
• Developed effective collection strategies by using available resources to analyze each customer’s financial situation by establishing common goals, understand the customer’s reality, overcome obstacles, and identify options to secure payment commitments.
• Solidified payment commitments while creating a positive customer experience on every call.
• Adhered to quality standards while maintaining professionalism and ensuring compliance with the applicable laws and regulations.