Advanced to Director of Technology role to provide IT leadership for core infrastructure providing IP voice and data services to 7000 small and medium-size business customers. Manage large-scale migration projects, systems conversions, and performance tuning and monitoring of applications/systems. Help set long-range technical direction and capacity plans.
• Designed and maintained next-generation IP network, supporting VoIP, dedicated Internet access, Unified Messaging, data backup, and storage services.
• Documented workflows and executed a comprehensive training plan to Operations staff to improve technical background and expertise.
• Developed and tested Storage Area Network (SAN) services for an enterprise data offering.
• Transformed processes/toolsets of Operations staff into a cohesive, standardized set of troubleshooting and provisioning solutions that supported an industry-leading customer churn rate.
• Supported and monitored 600 node IP network providing advanced data services to customers in the DC and Baltimore markets.
• Built, operated, and maintained a corporate network of 50 users, protecting sensitive network assets.