Developed, maintained and built effective cooperative relationships with clients and insurance carrier contacts and/or HR representatives. Educated clients on latest trends, concerns and changes in the industry. Conducted client needs analysis at renewal time, obtained employer census data, medical histories and other pertinent information required for RFP/quotation process. Prepared client renewal reports. Advised and assisted clients with reducing costs while offering competitive benefits packages to their employees. Assisted clients with enrollment, claims, billing and other service issues that arise.