Employee relations including conducted department meetings, performance reviews, training and scheduling, time and attendance, and store front sales. Served as single point of contact to consult and problem solve with manager and associates. Research, update, and maintained knowledge for Medicare, Medicaid, Tricare, and commercial plans. Partnered with case managers, physical and occupational therapist, clinical staff, and families to provide medical equipment. Process orders, collect copays, secure correct documentation, multi-line phone. Patient accounts receivables. Bill Insurance companies online or via 1500 forms.