Marsh McLennan Agency - Dallas, TX
8144 Walnut Hill Ln #16, Dallas, Texas 75231
About Marsh McLennan Agency - Dallas, TX
Employer Size Expertise
Employer Revenue Expertise
$5M - $50M
$50M - $250M
Top Insurance Carriers
Benefit Administration Technology
Cafeteria Plans (125B)
Claims Analytics & Software
HR Outsourcing & Consulting
In-House Legal Advice
Loss Control Consulting
Medical Claims Analytics
Open Enrollment Support
Professional Employment Organizations (PEO's)
Population Health & Wellness
Reference Based Pricing
Retirement & 401(k) Resources
PBM's & Rx Carveouts
Stop Loss Coverage
Wellness and Incentive Programs
Finance and Insurance
Health Care and Social Assistance
Other Services (except Public Administration)
Management of Companies
Arts, Entertainment and Recreation
Admin, Support and Waste Mgmt
Professional, Scientific and Technical
Real Estate Rental and Leasing
Transportation and Warehousing
Accommodation and Food Services
Agriculture, Forestry and Fishing
Based on 5 Reviews
Be wary when engaging the Dallas branch office for healthcare brokerage services for your company's staff. The management at this office does not appear to be effective at maintaining customer satisfaction. Our HR had a back and forth with McClennan brokers. In October, the brokers had agreed upon a time in early November to come meet with staff and discuss benefits and nuances of the plans. A day or two prior to this, they told us they needed more time to prepare things for our organization of 55 - 60 people. The presentation-meeting was pushed to a date very near Thanksgiving. Many staff members who had planned their holiday travel according to the previous schedule were now forced to miss this event. To their credit, MMC brokers did offer to schedule a follow-up for anyone who missed the meeting. However, the day before that meeting, we were informed that the brokers will not be coming to meet with any staff who missed the original presentation. The brokers can simply be reached via telephone. In short, there appears to be an issue with managing timetables and customer portfolios here. Any plans to meet with this branch's brokers should be considered tentative at best. If you remember what I wrote above, our original meeting was postponed because the brokers 'needed more time to prepare' for a presentation. The odd part about this delay? After reviewing the documentation (without the guidance of said brokers), we have been offered the exact same plans as last year. Only this year, they cost more. EDIT: You should also be advised that the person who might eventually make it out to speak with your staff will likely have rehearsed a speech more than they will have learned the material at hand. I have been receiving reports that the person who did make it to our office was not knowledgeable and did not provide insight or answers apart from "I will find out and get back to you".
Extremely rude security officers working there that felt they wanted To express their power for no reason. I was looking for a specific place in the building and they got instantly angry with me saying that I could not be there and were trying to force me to leave. Unprofessional and they need to seriously fix whatever they have going on there.
Incredible group of knowledgeable professionals to assist with Employee Benefit programs, Property and Casualty, and more. Their specialized advisors are uniquely positioned to help with your company's needs, budget, and employees.
Great place. Really go above and beyond to take care of you.
Best client service of any agency I've worked with.