Was hit by there driver while I was at a red light. Took numerous calls to get the adjuster to return contact. They denied claim due to prior damage. The only damage was caused by there driver. Claimed there was no matching damage from my plastic mirror to there overly damaged metal truck.

Rude and disrespectful Called to solve submit a claims regarding a damage caused by a driver insured by Cottingham,, I was redirect to a person called Ashley,,she hanged up the phone,,Trying to call again and after several attempts se answer and told me,,DO NOT CALL HERE AGAIN!! I was shocked by the response!! Trying to speak with the manager but no answer!! I will go in court for that!

I had to add a new card because my card was scammed. Added the new card wich obviously I want my payments to start immediately when due. Never happened so my insurance was canceled. Call them and get that part fixed then ask what it is that they can do to make sure that doesn't happen to people. If our insurance was canceled because they didn't pull a payment and something happened that is very bad on transportation. Abby just hung up on me without trying to resolve that issue. That was not very professional on her part. I was just trying to make sure this doesn't happen to another driver and I wasn't rude or disrespectful so no reason to be hung up on. They have been great beforehand and never had issues with them. But definitely could help to find solutions so a problem doesn't keep arising.

I have been impressed with the outstanding customer service at Cottingham and Butler. Reilly Klippel from their Risk Management division has assisted me with Certificate of Insurance requests many times. Each time her turnaround rate has been very fast and she always maintains a professional, positive attitude. Derek Mizaur, also from their Risk Management division, is quick to follow up on any issues or suggestions we have. I am the Food & Occupational Safety Specialist at Capital City Fruit in Norwalk, IA and am very happy we and Cottingham & Butler are business partners. Keep up the great work!

My Company has engaged Cottingham & Butler for many years as our Risk Management Partner. They are professional, engaging and extremely helpful not only managing liability policies, etc. and customer COI requirements but also with proactive training tools and other resources we can share with our employees. I am impressed with their prompt and friendly customer service.