• Ensured that all warehouse orders, transportation, and inventory management needs and expectations were satisfied for the Best Buy Puerto Rico account.
• Oversaw the assigned business account regarding distribution to retail, reverse logistics, and home deliveries of appliances and televisions.
• Resolved the account service problems by clarifying the customer complaints: determining the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.